Soapistry – Return & Refund Policy

At Soapistry, we want every product you receive to feel like a practical and reliable addition to your home. If something doesn’t feel right with your order, we’re here to help — simply, fairly, and with care.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

• You notify us within this timeframe
• The item is unused and in its original packaging, where applicable
• The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

We cannot accept returns for:

• ❌ Items that have been used, opened, damaged, or altered after delivery
• ❌ Items returned without original protective packaging, where packaging is required to prevent damage
• ❌ Custom or made-to-order items
• ❌ Final sale, clearance, or heavily discounted products
• ❌ Items marked as non-returnable at checkout

📝 How to Request a Return

To start a return, please contact our support team and provide:

• Your order number
• A brief explanation of the issue
• Clear photos of the item and packaging, if applicable

Once reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process

1) Review & Approval

Our team will assess your request and may ask for additional details if required.

2) Return Instructions

If approved, we will provide:

• Return shipping instructions
• The return address

📦 Return shipping costs are the customer’s responsibility unless the item was defective, damaged, or incorrect.

3) Refund Issuance

Once the returned item is received and approved:

• Your refund will be issued to the original payment method

⏳ Please allow 5–7 business days for the refund to appear, depending on your payment provider.

📌 Important Notes

• All returns must be pre-approved and sent back in original condition and packaging
• Shipping fees are non-refundable unless the item was incorrect or damaged
• Returns showing signs of use, mishandling, missing packaging, or damage after delivery may be declined
• Excessive or suspicious return activity may result in review or refusal

💬 Need Help?

We’re here to support you every step of the way.
👉 Visit our Contact Us page with any questions, and our team will ensure your Soapistry experience stays smooth and worry-free.